Comments on: Constructive Feedback? What's That? https://calwatchdog.com/2010/08/05/constructive-feedback-whats-that/ Wed, 25 Mar 2015 05:30:11 +0000 hourly 1 By: Tylerle13 https://calwatchdog.com/2010/08/05/constructive-feedback-whats-that/#comment-1932 Tue, 10 Aug 2010 17:25:49 +0000 http://www.calwatchdog.com/?p=7479#comment-1932 That does not sound suprising at all. As a matter of fact, with the lack of concern for customer satisfaction, nepotism, poor employee moral, profiling, discrimination, etc. it sounds exactly like I had pictured. I’m sure that this type of “management” is more wide spread in our government branches and is not just a problem at DMV.

The problem is that these government organizations know that no matter how frustrated & dissatisfied a person is with the treatment & service they receive, they are forced to come back because they do not have a choice. Even in a DMV employee spit in my face, I would still be forced to deal with DMV atleast once a year, by no choice of my own.

Private companies know that if someone is treated in such a manner, they will never do business with that company again, and they will spread the word about how horrible that company is, so it is in their best interest to ensure that every customer is satisfied with their experience.

The fact that we are treated that way by people who are being given a more than fair salary, benefits, vacation pay, and an exessivly early retirement, all of which is paid for with my tax dollars just makes it sting that much worse.

]]> By: calif state worker untold story https://calwatchdog.com/2010/08/05/constructive-feedback-whats-that/#comment-1931 Sun, 08 Aug 2010 03:03:39 +0000 http://www.calwatchdog.com/?p=7479#comment-1931 I recently saw the colum from June 17th, DMV employees speakout. The stories are real but this was a confidential survey. I am glad it was put into your article. Many people do not know what is it like behind the counter. They see DMV employees as rude and without smiles or personalities. It is all because that is what the Managers and our Director require of us. The want us to work,work,work. We are on constant watch, from the time a person gets their ticket,to when they leave and we call the next person. We are rewarded and told you are doing a good job if you do over 100 people a day. An average is 60-65, but that is not good enough and they do not take into account if a customer takes more time or needs more assistance. The public does not see the whole picture. The managers tell us to tell the customer one thing and when the customer goes to the end of the counter to talk to them, they change what they have said and to the complete opposite. We are not asked if we can work over the 8hrs we are required by the manager. If we have stored up vacation or personal leave you are not allowed to take one day off to go to a graduation for (cousins,grandchildren,or close family friends). Unless you are close to a manager I,manager II or family of someone who is. Not all relatives get hired, unless you know someone, then it is a different story. Sometimes if they do not care for you and your relative is on the list, they will never get hired no matter what. Some offices have rational profiling on hiring, and so they do not show it, if called on it, they will deny it and the next hire will be someone they will not know or of a different race. If you only knew what was really going on you’d be surprised. Many people would be more honest. And to tell you the truth if this is not confidential I will loose my job for talking to the media of any kind.

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