Comments on: DMV wait times increase 50% year over year

By: Mike

Mike — Wed, 05 Sep 2018 22:15:23 +0000

Like any government bureaucracy, DMV knows the slower they are and the less efficient, the more money they will receive from taxpayers. Taxpayers WILL ALWAYS lose in the end when dealing with government agencies and taxpayer supported workers.

By: Dallas

Dallas — Thu, 16 Aug 2018 17:17:52 +0000

The DMV is the perfect bureaucracy in achieving their growth and survival objectives. By torturing their customers they get enough pressure to get 17 million budget increase and more staff for more payroll and high wages for supervising more people.

They have perverse incentives as an institution. If they did their job and noted that the total manhours in processing people with a line 4 hrs long and one person long are the same and their costs are the same by reorganizing the same total manhours between the front office and back office work the lines could be zero. However, succeeding in doing their job will result in a budget cut and they know that so we have 4 hr lines.

By: Jewels

Jewels — Thu, 16 Aug 2018 15:33:35 +0000

Thanks for this info. Through my experience trying to do transactions on line, like change of address to reflect this on my drivers lisence is as painful as if I were to go in the office.
I have sent this information multiple time to them on line with no response. It has now been a year.
Do not want to go into the DMV office as I do not want the painful experience of waiting to give this info.
Thanks