In fact, only 13 percent of Californians say it’s not a problem, while 57 percent say it’s a big problem, according to a poll released Thursday night by the Public Policy Institute of California. 

Just below half of Californians think affordability is the biggest issue facing California’s higher-education systems, while only 15 percent think quality is the top problem. 

“With many Californians saying that affordability is the most important problem facing public higher education, there is overwhelming support for free community college and for expanding student scholarships,” said Mark Baldassare, PPIC president and CEO.

Paying for it?

Both the Cal State and the University of California systems are considering tuition increases. And while that is sure to be unpopular, Californians don’t seem to like the alternatives: 74 percent oppose increasing student fees, 50 percent oppose higher taxes, and 50 percent oppose increasing tuition for out-of-state students.

But despite opposing higher taxes, strong majorities of Californians support increased government funding to make college more affordable — 73 percent of adults think community college should be free, while 82 percent of adults want the government to pay for more scholarships and grants for students attending four-year institutions. 

School bond

To fund new construction projects, 65 percent of Californians support a bond measure for higher-education facilities. That outpaces November’s results, when 55 percent of voters approved a $9-billion construction bond for K-12 and community colleges. 

Those results from a Public Policy Institute of California survey are similar to the dissatisfaction with and distrust of state government that Californians expressed 10 years ago. The reason for that disaffection and what should be done about it was the focus of the Jan. 22 meeting of the state watchdog agency the Little Hoover Commission.

The findings in the survey of 1,704 adults conducted from Nov. 10-17 (with a sampling error of 3.7 percent):

• “Do you think the people in state government waste a lot of the money we pay in taxes, waste some of it, or don’t waste very much of it?” 54 percent – waste a lot, 35 percent – waste some of it, 8 percent – don’t waste very much of it. Seventy-eight percent of Republicans, 60 percent of independents and 46 percent of Democrats believe state government wastes a lot.
• “Would you say the state government is pretty much run by a few big interests looking out for themselves, or that it is run for the benefit of all of the people?” 67 percent – run by a few big interests, 28 percent – run for the benefit of all of the people.
• “How much of the time do you think you can trust the state government in Sacramento to do what is right?” 61 percent – only some of the time, 25 percent – most of the time, 7 percent – just about always, 5 percent – none of the time.

The results were similar for all three questions across regional and demographic groups and similar to a survey conducted a decade ago. But they are slightly better than an even worse skepticism of state government in an October 2010 survey.

Federal and state governments

State officials can take minor consolation that Californians are even more skeptical about the federal government. On the other hand, Californians are less distrustful of local government, particularly in the area of wasting tax dollars, according to a May 2011 PPIC survey.

“In summary, negative perceptions about the effectiveness, responsiveness and efficiency of state government are pretty consistent over time and widely held in the public today,” PPIC President/CEO Mark Baldassare told the commission. He listed four implications of the results:

• “Californians will continue to value the citizens’ initiative process as they seek to have a say in the major decisions made by their state government.
• “Many Californians will be skeptical about the need for higher taxes and more state revenues, given their feelings about waste.
• “Proposals to move authority and control to the local level from the state level are the kinds of proposals that will resonate with Californians today.
• “Last but not least, civic disengagement will continue to be a problem. The kind of civic disengagement that we saw in the record low turnout in last year’s election. And we may not have seen the lowest of low turnouts yet, given the disengagement Californians feel from state government today.”

Only 30.9 percent of California adults voted in the Nov. 2014 general election and just 18.4 percent in the June primary, according to Baldassare, who said in his blog: “Millions of Californians who could register to vote did not, and millions of Californians who could vote opted out. These numbers clearly point to a California public that is disconnected from their state government today.”

Hopeful

But Baldassare, perhaps anticipating the PPIC survey released this week showing increased optimism that the state is heading in the right direction, closed his remarks on a more hopeful note.

“In the wake of a growing improvement in our economy and fiscal situation, which has led to higher approval ratings of the governor and Legislature than we’ve seen for several years, and also at a time when we’ve just gone through a series of major legislative and fiscal reforms that the voters have approved in recent elections, the public is signaling their support for those reforms as well as efforts to move some activities from the state to the local level through both the local control of school funding and our corrections realignment,” he said.

Asked to explain the reasons for residents’ disconnection with government, Baldassare said part of it is a general skepticism of all institutions, particularly by independent voters. He added it’s also due to Californians’ unsatisfactory experiences dealing with state government. “They do have real experiences which confirm these broadly held beliefs,” he said. “That’s where you have control.”

The question of what the state can do to win the confidence of residents became the focus of the rest of the 2½-hour hearing.

“We should focus on the things which state government can directly affect,” said Commissioner David Beier. “To me that’s the building of trust through the delivery of governmental services. One of my business school colleagues said, ‘Building trust is a question of two things: intention and competence.’ I don’t think anybody has any question about the intention of state officials to deliver high quality services and positive outcomes.

“The question is one of competence. And it’s not a question of the qualification to deliver high quality goods and services. There are better, smarter ways to deliver service. And if we can identify the top agencies and the frequency of interaction with citizens, I think we can affect at least that component of government trust.”

No respect

A big part of the problem is that the message Californians receive from state government, whether via the Internet or waiting in line at the DMV, is that state officials don’t respect them, according to Cyd Harrell, a user experience expert with Code for America, which specializes in government technology.

“Design sounds like icing on the cake or making things pretty,” she said. “But at the core, design is creating an effect on purpose. People compare the best the private sector has to offer in the same space, the five-inch screen, where it gets Facebook, Amazon or an online game. When the government experience doesn’t live up to the level of experience of the other institutions they interact with, there’s an assumption that the effect is being created on purpose.

“That’s part of where that distrust in government comes from. There’s an assumption that if I have difficulty reading it or difficulty filling out a form or it doesn’t speak in a language that I easily understand, then that’s an effect the government intends, or at least is comfortable creating as part of the design.

“In the private sector, we have companies competing to offer people the best experience for their money. Government is different, naturally. If I don’t like the experience of interacting with the government when registering my car or seeing if I’m eligible for benefits, I can’t exactly take my business elsewhere. So in some ways that can be seen as a free pass [for government officials]: ‘Don’t worry about it, where else can they go?’

“But I truly think there’s a moral imperative. Government needs to serve all of the people. It needs to offer them experiences that respect their time and dignity and their abilities, whatever those may be.”

Currently, few government agencies practice what Harrell calls human-centered design. But she said it’s not that expensive to implement. It just takes commitment from top government officials to want to do it. “So the critical thing, in my opinion, is a mind shift,” she said.

Worst enemy

Other experts at the meeting agreed that government is often its own worst enemy when it comes to working smarter and better. Bob Stone, a performance adviser for the city of Los Angeles, provided an example of the Los Angeles Fire Department’s procedure for providing two replacement pieces of uniform for each firefighter annually.

“If you were to be awarded two pieces of clothing, most people would go to the Internet, Amazon or Wal-Mart and they would buy it,” said Stone. “What the city does: the firefighter fills out a form, gets a supervisor to approve it, gets a station chief to endorse it. It’s sent to the battalion chief across town, he endorses it, sends it to the procurement office. They gather up all these things and put in an order with the supplier. A big box of supplies comes into the central yard. We pay somebody to unpack the boxes, and these go to Van Nuys and these to San Pedro, send these to West Los Angeles. That’s the way we do things.

“It’s crazy. It was a sensible way to do things in the 1950s. What they are doing, and they are going to start hopefully in the next month, they are going to give the supplier a list of fire department members who have this entitlement. And they are going to tell each of these people, ‘You’re entitled to two pieces of clothing that we’ll pay for. Go to the supplier’s website, they know who you are, identify yourself and order what you want. If you want more than two, you can buy whatever you want, you just have to pay for it. We’ll pay for the first two.’

“And this happened because we told the people that were working there, ‘Don’t do anything crazy on purpose. We do enough things crazy by accident. If you’re doing something dumb, stop it and do something smart.’ So they did this. And I’m hopeful that there are going to be thousands of examples like this.”

The Little Hoover Commission plans to submit its recommendations to the state in a report, probably later this year.

Mark Baldassare writes of a new poll by the Public Policy Institute of California, which he heads:

As the April 15 deadline for filing taxes looms, we asked Californians in the latest PPIC Statewide Survey how they view their state and local tax burden. Their responses point to a disconnect between public opinion and the views of many fiscal reformers.

A record-high 60 percent say that they pay more than they feel they should in state and local taxes. Just two years ago, 46 percent held this view. Today, six in 10 Californians also have the perception that California currently ranks above average or near the top in state and local tax burden per capita. And they are correct: A Tax Policy Center report recently ranked California’s 2011 state and local tax burden as the 11th highest in the nation.

Further, a record-low 50 percent of Californians say that the present state and local tax system is very or moderately fair. In contrast, 57 percent said it was at least moderately fair two years ago. Across income categories today, perceptions of the fairness hover around 50 percent.

Baldassare said one reason the for the change is that Proposition 30 raised the sales tax a quarter cent, soaking all taxpayers, including the poor and the middle class, for an extra $1 billion a year. It also raised the tax on “millionaires” — defined in California as middle-class folks making $250,000 a year — grabbing another $6 billion a year.

And for what? The schools and roads remain among the worst in the country.

Pensions

The extra tax dollars ensure that the pensions for retired state and local government workers remain the highest in the country, with 12,388 now enjoying the Lucullan luxury of the “100K Club” — those raking in $100,000 or higher pension payments a year. The highest is Michael D. Johnson, formerly of the County of Solano, who pulls down $371,043 a year. That’s more than double Gov. Jerry Brown’s salary of $165,228.

Baldassare continued:

But Californians appear to have little interest in changing the tax system in ways that may impact their pocketbooks. Among four types of state taxes that we asked about in our March 2014 survey, six in 10 oppose extending the sales tax to services that are not currently taxed, and fewer than half favor extending the sales tax to services even if it means lowering the overall state sales tax rate. However, six in 10 would support raising income taxes on the wealthy, while about half favor raising state taxes paid by California corporations. 

That reminds me of the old libertarian saw, “Don’t tax you. Don’t tax me. Tax that fellow behind the tree.”

And the public-employee unions might take heart from that poll result and start plumping for more taxes on those greedy rich folks and corporations, who once again need to “give back” more.

But if you tax corporations and the rich more, they have less money for jobs creation, expansion and raises. Some corporations and rich folks even leave the state, or the entire country.

So Californians still don’t know all “the true gen” (intelligence), as old Hemingway used to say.

But they’re catching on.